FAQs

WHAT IS THE PROCESS OF MAKING A CUSTOM ORDER? 
A proof is always emailed within 1-3 business days of receiving payment, after the proof is approved we will move it into our line of production!

WHAT IS YOUR TURNAROUND TIME? 
Proofs will be emailed to you within 1-3 business days of receiving your payment for custom orders. Once you have approved your proof, it will be mailed out within 1-5 business days after that. 

HOW LONG DOES SHIPPING TAKE? 
Shipping times (as per Canada Post) are:
-Orders ship within 7 business days
-Within Canada: 3-5 business days 
-to the U.S.: 6-8 business days 
-Elsewhere: 10-14 business days.
*PLEASE NOTE: that prints are shipped VIA EXPEDITED MAIL and are trackable. If you need your order in a hurry and would like it PRIORITY, send us an email to receive a shipping quote.

WHAT ARE YOU RETURN/EXCHANGE POLICIES? 
As each item is made upon order, we do not accept exchanges or refunds for any items. Please make sure your sizing is in accordance with the sizing charts.  Additional Note: If you have received an item that is defective in any way please contact us upon receipt of your item so that we can make arrangements for a new item. We pride ourselves on high-quality products.

Feel free to contact us at info@shopbignorth.com with any additional questions. We’re happy to help!